Please review our frequently asked questions, if you can't find what you are looking for, feel free to contact us directly.
The Cup is made from upcycled natural fibre (corn stalk and bamboo off-cut material) and cornstarch. It contains M-F resin (<3%) in accordance with EU regulations (EC) No. 1935/ 2004 (EC) and No. 10/ 2011. It has been independently tested in the UK to European (LFGB) and US (FDA) food contact standards.
Our sleeves, lids and stoppers are made from pure, food-grade silicone – which consists of silica (sand) and oxygen. They are food contact safe, phthalate and latex-free and suitable for temperatures up to +120C.
Our analysis suggests that after just 12 uses, a Re-usable Cup uses less resources in its lifetime than a single-use cup – that’s used for less than 10 minutes.
Our mission is to provide beautiful, practical and affordable products that make a significant contribution towards the reduction of single-use items. Since we started in 2014, our customers have prevented more than 20 million single-use cups from entering the waste stream and subsequent landfill. If that’s not environmentally friendly, we don’t know what is?
Cup, Lid & Sleeve
Suitable for everyday usage to +100˚C/ -20˚C.
Do not use in conventional oven or freezer.
Not suitable for acidic liquids such as pure lemon juice or vinegar (1.0pH- 2.8pH) over +70˚C
Yes, it is. However, we recommend microwave be used for re-heat only and high setting (800W) for no longer than 40 second intervals. Remove lid prior to microwave.
Caution: Cup will be hot upon removal from microwave.
If you look after it, it should last for years. So try and avoid dropping it, sitting on it or squeezing it into a too-full bag. You can keep it clean by following our simple instructions and we also provide replacement parts should you need them.
We believe in taking responsibility for everything we create, that’s why we have closed the loop with Terracycle® to ensure none of our product components end up as part of the consumer waste culture that we set out to help tackle. You can return all elements of our product (packaging, broken cup or silicone components) to us to be commercially recycled or Re-purposed into a new Cup. (coming soon)
All you need to do (UK only):
Using minimal but suitably secure packaging, simply return the component you want to dispose of – to the following address:
This is a free service, so you do not need to add stamps or a postcode. Please use ALL CAPITALS in the address – and for broken or split cups, pack them in such a way as to prevent sharp edges from piercing or protruding from packaging.
PLEASE NOTE: We do not accept liability and cannot be held responsible for damage or injury caused by improperly packed returns.
Your Cup should never smell. Silicone is chemically inert substance which means that, unlike conventional plastics, it should never emit odour. However, it can absorb some odours. Therefore, we always recommend washing lids and sleeves in the dishwasher (top shelf, removed from Cup) Also ensure that you avoid storing or washing silicone with metal or conventional plastic items such as storage containers or plastic cups.
We suggest you always wash your Cup in the dishwasher after use. However, if you drink a lot of tea or strong black coffee, your Cup may develop a tannin stain inside. This doesn’t make it any less clean or functional, but some people don’t like the look of it. We suggest a solution of water, vinegar and baking soda – and a bit of a scrub will help. Email us if this doesn’t work and we will arrange a replacement for you.
We will also have a Re- cleaning product available later this year.
Our assumptions are based on conservative statistical analysis of various government and industry published data and incorporates all available Cup types: paper-based, plastic (PP/ PET) and polystyrene (PT)
Cups & Lids Industry Report, Fredonia Group, 2019
Expert Panel on Environmental Charging and Other Measures, Scotland, Nov 2018
House of Commons Environmental Audit Committee Disposable Packaging: Coffee Cups Second Report, London January 2018
Confidential Industry Document (Provided under NDA), Starbucks EMEA, 2019
Confidential Industry Document (Provided under NDA), Pret a Manger, 2018
Paper Cup Recovery and Recycling Group (PCRRG) industry data
Cup Movement, Keep Scotland Beautiful keepscotlandbeautiful.org/cup-movement/
Simply Cups published data on recycling rates https://simplycups.co.uk/
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