Terms & Conditions

Access to and use of this Website and the products available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website. This Website also contains links to other websites, which are not operated by Re- (the “Linked Sites”). Re- has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

We work hard to ensure the Website is always up and available, but we can’t guarantee that the Website will not have downtime for any reason. We reserve the right to close the Website for short periods of time for general maintenance, but will attempt to keep this to a minimum. We will not be liable if for any reason all or any part of the Website is unavailable at any time, for any length of time. Parts of the Website require you to input a password to access certain features. This is to be able to give you details relevant to your order whilst still keeping them private to you. To do this, as part of our security procedures, we require you to register an account with Company by entering your email and choosing a secure password. We highly recommend that you choose a strong password that is hard for others to guess, and you log out from your account at the end of every session. There is a password reset procedure in case you forget your password. You must treat your account log-in information as confidential, not disclosing it to any third party and only using Company in person. If you think there may have been any breach of security then it is your responsibility to notify us immediately and if log-in is possible, to change your password. It is a condition of your use of the Website that all the information you provide on the Website is correct, current and complete. We reserve the right to disable any user account in our sole discretion, at any time for any or no reason, including if, in our opinion, you have failed to comply with any provision of these Terms of Service. We do not guarantee that the Website or any content provided on the Website is error free. We manage your personal data according to our Privacy Policy.

Our privacy policy, which sets out how we will use your information, can be found here. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.

You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. Re- will report any such breach to the relevant law enforcement authorities and disclose your identity to them. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

The intellectual property rights in all content made available to you on or through this Website remains the property of Re- or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by Re- and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by Re- or its licensors. The Re- name, logo and No Excuse For Single-Use are registered trademarks, owned and enforced by First Person Limited. No licence or consent is granted to you to use these logos and or marks in any way, and you agree not to use these marks or any marks which are in any way similar without the written permission of First Person Limited.

These Terms and Conditions are the standard terms for the sale of goods by First Person Limited, trading as Re-, a private limited company registered in England under number 4545094 whose registered address is 7/ 35-37 Ludgate Hill, London, EC4M 7JN, United Kingdom
  1. Definitions and Interpretation
    • In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
“Business Day” means, any day other than a Saturday, Sunday or bank holiday;
“Calendar Day” means any day of the year;
“Commercial Unit” means a delivery of Goods, the character and/or value of which would be materially impaired if divided;
“Contract” means the contract for the purchase and sale of Goods, as explained in Clause 3;
“Goods” means the goods which are to be supplied by Us to you as specified in your Order (and confirmed in Our Order Confirmation);
“Month” means a calendar month;
“Price” means the price payable for the Goods;
“Special Price” means a special offer price payable for Goods which We may offer from time to time;
“Order” means your order for the Goods;
“Order Confirmation” means Our acceptance and confirmation of your Order as described in Clause 2;
“We/Us/Our” means First Person Limited Re-.
  • Each reference in these Terms and Conditions to “writing” and any similar expression includes electronic communications whether sent by email, SMS, text message, or other means.
  1. The Contract
    • These Terms and Conditions govern the sale of goods by Us and will form the basis of the Contract between Us and you. Before making your Order, please ensure that you have read these Terms and Conditions carefully.  If you are unsure about any part of these Terms and Conditions, please ask Us for clarification.
    • Nothing provided by Us including, but not limited to, sales and marketing literature, price lists and other documents constitutes a contractual offer capable of acceptance. Your Order constitutes a contractual offer that We may, at Our discretion, accept.
    • A legally binding contract between Us and you will be created upon Our acceptance of your Order, indicated by Our Order Confirmation. Order Confirmations will be provided in writing.
    • We shall ensure that the following information is given or made available to you prior to the formation of the Contract between Us and you, save for where such information is already apparent from the context of the transaction:
      • The main characteristics of the Goods;
      • Our identity (set out above) and contact details (set out below in Clause 12);
      • The total Price for the Goods including taxes;
      • Where applicable, all additional delivery charges or, where such charges cannot be calculated in advance, the manner in which they will be calculated;
      • Where applicable, the arrangements for payment, delivery and the time by which We undertake to deliver the Goods;
      • Our complaints handling policyeco/terms-and conditions/#complaints and
      • We shall ensure that you are aware of Our legal duty to supply goods that are in conformity with the Contract.
  1. Description and Specification of Goods
    • We have made every reasonable effort to ensure that the Goods conform to illustrations, photographs and descriptions provided on Our website at, in Our sales and marketing literature, and descriptions provided by Our sales people. We cannot, however, guarantee that all descriptions, illustrations and/or photographs will be precisely accurate due to discrepancies that may arise during the printing process and/ or differences in the colour reproduction of electronic displays.
    • If you receive any Goods that do not conform to the Contract, please refer to Clause 8.
    • If We find, or are made aware of, any typographical, clerical or other accidental errors or omissions in any sales and marketing literature, price lists or any other documents We will make every reasonable effort to correct such errors or omissions as soon as is reasonably possible. If, as a result of any such error or omission, you have received the wrong Goods, you may return those Goods to Us as provided in Clause 8.  If, as a result of any such error or omission, you have paid too much, We will refund the excess paid for the Goods.
    • We reserve the right to make any changes in the specification of the Goods that may be required to conform to any applicable safety or other legal or regulatory requirements without notice.
  2. Orders
    • All Orders for Goods made by you will be subject to these Terms and Conditions.
    • You may change your Order at any time before We despatch the Goods by contacting Us. Requests to change Orders do not need to be made in writing.
    • If your Order is changed, We will inform you of any change to the Price in writing.
    • You may cancel your Order at any time before We despatch the Goods by contacting Us. If you have already paid for the Goods under Clause 6, the payment will be refunded to you within 10 working days. If you request that your Order be cancelled, you must confirm this cancellation in writing.
    • We may cancel your Order at any time before We despatch the Goods in the following circumstances:
      • The Goods are no longer in stock and We are unable to re-stock (if, for example, the Goods are discontinued); or
      • An event outside of Our control continues for more than 20 working days (please see Clause 11 for events outside of Our control).
    • If We cancel your Order under sub-Clause 4.5 and you have already paid for the Goods under Clause 5, the payment will be refunded to you within 10 working days. If We cancel your Order, the cancellation will be confirmed by Us in writing.
  3. Price and Payment
    • The Price of the Goods will be that shown on our website at the time of your Order. If the Price shown in your Order differs from Our current Price We will inform you upon receipt of your Order.
    • If We quote a Special Price which is different to the Price shown on our website, the Special Price will be valid for the period shown in the advertisement. Orders placed during this period will be accepted at the Special Price even if We do not accept the Order until after the period has expired.
    • Our Prices may change at any time but these changes will not affect any Orders that We have already accepted.
    • We have made every reasonable effort to ensure that Our Prices, as shown on our website are correct. Prices will be checked when We process your Order.  If the actual Price of the Goods is lower than that stated in your Order, you will be charged the lower Price.  If the actual Price of the Goods is higher than that stated in your Order, We will ask you how you wish to proceed.
    • All Prices include VAT. If the rate of VAT changes between the date of your Order and the date of your payment, We will adjust the rate of VAT that you must pay.  Changes in VAT will not affect any Prices where We have already received payment in full from you.
    • Our Prices exclude the cost of delivery.
    • All payments for Goods must be made in advance before We can despatch the Goods to you.
    • We accept the following methods of payment:
      • Debit and Credit cards, including Visa, Mastercard, Maestro, American Express
      • Paypal
    • Credit and/or debit cards will be charged on receipt of order
  4. Delivery
    • Please note that delivery is currently only possible within regions specified on our website
    • When We provide you with an Order Confirmation, We will provide an estimated delivery date. Please note that estimated delivery dates may vary according to the availability of Goods, your location, and circumstances beyond Our control.  Unless agreed otherwise, the Goods will be delivered without undue delay and in any case no later than 30 Calendar Days after the date on which the Contract is formed.
    • Delivery will be deemed to have taken place when the Goods have been delivered to the delivery address indicated in your Order and you (or someone identified by you) have taken physical possession of the Goods.
    • If for any reason We are unable to deliver the Goods at your chosen delivery address, We will leave a note informing you that the Goods have been returned to Our premises, requesting that you contact Us to arrange re-delivery.
    • The responsibility (sometimes referred to as the “risk”) for the Goods remains with Us until delivery is complete as defined in sub-Clause 6.4 at which point it will pass to you. Please note, however, that if you do not wish to collect the Goods and do not wish to use Our nominated carrier to deliver them, instead choosing your own carrier, the risk in the Goods will pass to you as soon as they are passed to your chosen carrier.
    • You own the Goods once We have received payment in full for them.
  • Please note carefully the following:
    • If We refuse to deliver the Goods, you may treat the Contract as being at an end and We will reimburse you without undue delay.
    • If delivery of the Goods within the agreed time period or at the agreed time was essential (taking into account the relevant circumstances at the time the Contract was formed) and We fail to deliver, you may treat the Contract as being at an end and We will reimburse you without undue delay.
    • If you have told Us that delivery within the agreed time period or at the agreed time was essential and We fail to deliver, you may treat the Contract as being at an end and We will reimburse you without undue delay.
  • If any of the events in sub-Clause 6.8 occur you may, instead of treating the Contract as being at an end, specify a new delivery time or time period. If We continue to fail to deliver the Goods, you may treat the Contract as being at an end and We will reimburse you without undue delay.
  • If, despite the events in sub-Clause 6.8 and 6.9, you choose not to treat the Contract as being at an end, your right to cancel your Order or to reject the Goods will be unaffected. If you do so, We will reimburse you without undue delay.
  1. Faulty, Damaged or Incorrect Goods
    • By law, We must provide goods that are of satisfactory quality, fit for purpose, as described at the time of purchase, in accordance with any pre-contract information We have provided, and that match any samples or models that you have seen or examined (unless We have made you aware of any differences). If any Goods you have purchased do not comply and, for example, have faults or are damaged when you receive them, or if you receive incorrect Goods, please contact Us as soon as reasonably possible to inform Us of the fault, damage or error, and to arrange for a refund or replacement.
    • Beginning on the day that you receive the Goods (and ownership of them) you have a 30 Calendar Day right to reject the Goods and to receive a full refund if they do not conform as stated above. Alternatively, you may request a replacement of the Goods.  We will bear any associated costs and will make the replacement within a reasonable time and without significant inconvenience to you.  In certain circumstances, where a replacement is impossible or otherwise disproportionate, We may instead offer you a full refund.  If you request a replacement during the 30 Calendar Day rejection period, that period will be suspended while We make the replacement and will resume on the day that you receive the replacement Goods.  If less than 7 Calendar Days remain out of the original period, it will be extended to 7 Calendar Days.  If, after a replacement, the Goods still do not conform (or if We cannot do so as previously described, or have failed to act within a reasonable time or without significant inconvenience to you), you may have the right either to keep the Goods at a reduced price, or to reject them in exchange for a refund.  If you exercise the final right to reject the goods more than six months after you have received the Goods (and ownership of them), We may reduce any refund to reflect the use that you have had out of the Goods.
    • Please note that you will not be eligible to claim under this Clause 7 if We informed you of any faults, damage or other problems with the Goods before your purchase of them; if you have purchased the Goods for an unsuitable purpose that is neither obvious nor made known to Us and the problem has resulted from your use of the Goods for that purpose; or if the problem is the result of normal wear and tear, misuse or intentional or careless damage. Please also note that you may not return Goods to Us under this Clause 7 merely because you have changed your mind.  Please refer to Clause 8 for details of what to do if you change your mind.
    • To return Goods to Us for any reason under this Clause 7, you may do so by post or another suitable delivery choice. We will be fully responsible for the costs of returning Goods under this Clause 7 and will reimburse you where appropriate.
    • Refunds (whether full or partial, including reductions in price) under this Clause 7 will be issued within 14 Calendar Days of the day on which We agree that you are entitled to the refund.
    • Any and all refunds issued under this Clause 7 will include all delivery costs paid by you when the Goods were originally purchased.
    • For full details of your rights and remedies as a consumer, in the UK please contact your local Citizens Advice Bureau or Trading Standards Office.
  2. Returning Goods If You Change Your Mind
    • If you are not satisfied with any Goods purchased from Us you have the right to return them in exchange for a refund or a replacement, subject to the provisions of this Clause 8. This Clause 8 does not apply to Goods that are not in compliance with the Contract and your legal rights.  For such Goods, please refer to Clause 7.
    • If you wish to return Goods to Us under this Clause 8 you must do so within 10 days of taking delivery, telling Us why you wish to return the Goods.
    • All Goods must be returned to Us under this Clause 8 in their original, un-used condition, in their original, un-opened OR damaged packaging, accompanied by proof of purchase.
    • You may return Goods to Us by post or another suitable delivery service of your choice. You are solely responsible for the cost of returning Goods to Us under this Clause 8.
    • Refunds or replacements will be issued to you immediately if you return Goods to Us within 10 days of Our receipt of the Goods if you return Goods to Us by post or similar delivery service.
  3. Guarantee
    • As the manufacturer of the Goods, We guarantee that for a period of 12 months from the date of delivery, the Goods will be free from material defects. This guarantee is subject to the exceptions listed in sub-Clause 9.2.
    • Our guarantee does not apply to any defects in the Goods caused by:
      • Normal wear and tear;
      • Deliberate damage and/or misuse of the Goods;
      • Accidental damage;
      • Failure to use the Goods in accordance with their instructions; or
      • The alteration or repair of by you or any third party that is not authorised by Us.
    • Our guarantee exists in addition to your legal rights as a consumer. More information on your rights as a consumer in the UK can be obtained from your local Citizens Advice Bureau or Trading Standards Office.
  4. Our Liability
    • We will be responsible for any foreseeable loss or damage that you may suffer as a result of Our breach of these Terms and Conditions or as a result of Our negligence (including that of Our employees, agents or sub-contractors). Loss or damage is foreseeable if it is an obvious consequence of Our breach or negligence or if it is contemplated by you and Us when the Contract is created.  We will not be responsible for any loss or damage that is not foreseeable.
    • We only supply Goods for domestic and private use. We make no warranty or representation that the Goods are fit for commercial, business or industrial use of any kind (including resale). By making your Order, you agree that you will not use the Goods for such purposes.  We will not be liable to you for any loss of profit, loss of business, interruption to business or for any loss of business opportunity.
    • Nothing in these Terms and Conditions seeks to exclude or limit Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation.
    • Nothing in these Terms and Conditions seeks to exclude or limit Your legal rights as a consumer. For more details of Your legal rights in the UK, please refer to Your local Citizens Advice Bureau or Trading Standards Office.
  5. Events Outside of Our Control (Force Majeure)
    • We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond Our reasonable control.
    • If any event described under sub-Clause 11.1 occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms and Conditions:
      • We will inform you as soon as is reasonably possible;
      • Our obligations under these Terms and Conditions will be suspended and any time limits that We are bound by will be extended accordingly;
      • We will inform you when the event outside of Our control is over and provide details of any new dates, times or availability of Goods as necessary;
      • If the event outside of Our control continues for more than 14 days, We will cancel the Contract and inform you of the cancellation. Any refunds due to you as a result of that cancellation will be paid to you as soon as is reasonably possible;
      • If an event outside of Our control occurs and you wish to cancel the Contract, you may do so in accordance with your right to cancel under sub-Clause 4.4 above.
  1. Communication and Contact Details
    • If you wish to contact Us, you may do so by telephone at +44 (0)20 3355 5086 or by email at
    • In certain circumstances you must contact Us in writing (when cancelling an Order, for example). When contacting Us in writing you may use the following methods:
      • Contact Us by email at
      • Contact Us by post at Re- – First Person Limited, 7/35-37 Ludgate Hill, London, EC4M 7JN, United Kingdom; or
  1. Complaints and Feedback
    • We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that your experience as a customer of Ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint.
    • All complaints are handled in accordance with Our complaints handling policy and procedure, available from eco/terms-and-conditions/#complaints
    • If you wish to complain about any aspect of your dealings with Us, please contact Us in one of the following ways:
      • In writing, addressed to Mr Oliver Wessley, Re- – First Person Limited, 7/35-37 Ludgate Hill, London, EC4M 7JN, United Kingdom; or
      • By email, addressed to
  1. How We Use Your Personal Information (Data Protection)
    • All personal information that We may use will be collected, processed, and held in accordance with the provisions of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”) and your rights under the GDPR.
    • For complete details of Our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of your rights and how to exercise them, and personal data sharing (where applicable), please refer to Our Privacy Notice available from eco/ terms-and-conditions/#privacy-policy
  2. Other Important Terms
    • We may transfer (assign) Our obligations and rights under these Terms and Conditions (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business). If this occurs you will be informed by Us in writing.  Your rights under these Terms and Conditions will not be affected and Our obligations under these Terms will be transferred to the third party who will remain bound by them.
    • You may not transfer (assign) your obligations and rights under these Terms and Conditions (and under the Contract, as applicable) without Our express written permission.
    • The Contract is between you and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditions.
    • If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms and Conditions. The remainder of these Terms and Conditions shall be valid and enforceable.
    • No failure or delay by Us in exercising any of Our rights under these Terms and Conditions means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms and Conditions means that We will waive any subsequent breach of the same or any other provision.
  3. Governing Law and Jurisdiction
    • These Terms and Conditions, the Contract, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of England & Wales.
    • As a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Sub-Clause 16.1 above takes away or reduces your rights as a consumer to rely on those provisions.
    • Any dispute, controversy, proceedings or claim between you and Us relating to these Terms and Conditions, the Contract, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of [England, Wales, Scotland, or Northern Ireland, as determined by your residency].

Discount applies to orders placed through Ecoffee Cup website only. May not be used in conjunction with any other discount or code. Discount code can only be used once. Trade customers excluded.

Please submit any cancellation via e-mail to E-mail cancellations must contain the following: First name, last name, order number, and e-mail address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order. Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted, and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Re- and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Ecoffee Cup’s liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and images of third party products, services and/or locations featured on this Website are in no way associated, linked or affiliated with Re- and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to Re-.

You agree to indemnify, defend and hold harmless Re-, its officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service..

Re- shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise: please let us know at if you have any complaints or comments.

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

These terms and conditions are to be construed in accordance with the laws of England and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts.

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Re-. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a company director of Re-.

The Re- loyalty scheme is operated by Re-. Upon signing-up to Re- as a customer, each customer is automatically signed-up to the Re- loyalty scheme and is therefore bound by the terms and conditions stipulated.
  • These terms define an agreement between us (Ecoffee Cup ) and you, the customer.
  • The Re- customer loyalty programme is can be used by anyone aged 18 or over.
  • Loyalty points are awarded immediately after each complete transaction.
  • 10 points are issued for every £1 spent at Ecoffee Cup. For every 100 points the customer will be able to get £0.50p off their next purchase.
  • Points are issued against each £1 spent (rounded up to the nearest and highest £1 in the case of decimal currency).
  • Points are issued against the total basket value (excluding P&P). Any other vouchers or promotional codes used will be applied BEFORE points are calculated.
  • Loyalty points cannot be used against P&P Costs.
  • If an item is returned to Re- for a refund, the amount of points awarded will be deducted from the customer’s points balance.
  • All offers and promotions associated with the Re- loyalty scheme will feature unique expiry dates and other terms and conditions may apply.
  • Re- reserves the right to cancel or vary any offer at any time.
  • Re- reserves the right to cancel or withdraw the entire loyalty scheme and all associated vouchers or accumulated points at any time.
  • If we (Re-) have reason to believe that a customer is abusing the scheme or its associated offers, we will take all necessary legal action.
  • As a member of the Re- loyalty scheme, you will automatically receive regular communication from Re-, including balance statements and news about other offers and promotions.
  • Points cannot be transferred to other account holders.
  • Loyalty points are automatically applied to the customer’s account online (not sent separately as a code).
  • Additional points will not be applied to transactions where a discount voucher has been used.
  • In the event of a refund, goods that have accumulated Reward Points will be automatically deducted from the cumulative total.
  • In the case of an account being closed, all vouchers will be removed and accumulated points will become void.
  • Re- reserve the right to refuse the application of points when the customer is in breach of the terms and conditions stipulated, or any general Re- terms and conditions of purchase
  • There is no cash alternative for points accumulated
  • Re- reserves the right to amend or terminate the loyalty scheme or these terms and conditions at its sole discretion any time, with or without notice.
Any queries regarding the Re- loyalty scheme should be emailed to

Privacy Policy

Effective date: 1th January 2020

First Person Ltd, trading as Re- is a business specialising in the creation and sale of reusable consumer products.

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you.  You may opt out of receiving any, or all, of these communications by following the unsubscribe link or instructions provided in any email we send.

Use of Data

Re- uses the collected data for various purposes:

  • To provide and maintain our business
  • To notify you about changes to our business
  • To allow you to participate in interactive features of our business when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our website
  • To monitor the usage of our website
  • To detect, prevent and address technical issues
  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

Lawful Basis for Processing Customers’ Personal Data Under General Data Protection Regulation (GDPR)

Our lawful basis for processing your personal data is under Article 6(1)(f): legitimate interests: the processing is necessary for Re-‘s legitimate interests or the legitimate interests of a third party unless there is a good reason to protect your personal data which overrides those legitimate interests.

Retention of Data

Re- will retain your data only for as long as is necessary for the purposes set out in this privacy policy, in line with our internal retention policy.  We will retain and use your data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Who we share information with:

We will not share your information with any third parties UNLESS

  1. it is necessary in the performance of our contractual obligation to you;
  2. they are a third party data processor acting on our instruction;

under certain circumstances, Re- may be required to disclose your data if required to do so by law or in response to verified requests by public authorities (e.g. a court or a government agency).

Security of Data

Re- stores your data in servers based in the EEA.  We take all precautions to ensure that your data is treated securely and in accordance with this privacy policy and no transfer of your personal data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.


Re- is the data controller for the information you provide during the employment and application process unless otherwise stated.  If you have any queries about the process or how we handle your information please contact us.

What will we do with the information you provide to us?

All of the information you provide during the process will only be used for the purpose of progressing your application, or to fulfil legal or regulatory requirements if necessary.

We will not share any of the information you provide during the recruitment process with any third parties for marketing purposes or store any of your information outside of the European Economic Area.  The information you provide will be held securely by us and/or our data processors whether the information is in electronic or physical format.

We will use the contact details you provide to us to contact you to progress your application.  We will use the other information you provide to assess your suitability for the role you have applied for. 

Speculative Applications

We sometimes receive speculative applications.  When these are received electronically, if there is no suitable vacancy at that time, we keep them in our system for no more than 24 months at which point we will securely destroy the application.

What information do we ask for, and why?

We do not collect more information than we need to fulfil our stated purposes and will not retain it for longer than is necessary.

The information we ask for is used to assess your suitability for employment.  You don’t have to provide what we ask for but it might affect your application if you do not. 

Advertised positions

We ask you to send us a current CV and a covering letter which will include your personal details including name and contact details, as well as your previous experience, education, referees and any other information relevant to the role you have applied for. 


The relevant head of department will shortlist applications for interview.  They will receive all information supplied at that time.

You may be required to provide: 

  • Proof of your identity – you will be asked to attend our office with original documents, we will take copies.
  • Proof of your qualifications – you may be asked to attend our office with original documents, we will take copies.
  • You may be asked to complete a criminal records declaration to declare any unspent convictions.
  • We may contact your referees, using the details you provide in your application, directly to obtain references.
  • We may ask you to complete a questionnaire about your health.  This is to establish your fitness to work as well as for your well-being whilst on our premises.
  • If we make a final offer, we will also ask you for the following:
  • Bank details – to process salary payments.
  • Emergency contact details – so we know who to contact in case you have an emergency at work.
  • Information for your inclusion in our pension scheme.  We use a third party for this scheme.
  • Information for your optional inclusion in our private healthcare scheme, where you fit the eligibility criteria.  We use a third party for this scheme.

If you are unsuccessful following assessment for the position you have applied for, we may ask if you would like your details to be retained in our talent pool for a period of 24 months.  If you say yes, we would proactively contact you should any further suitable vacancies arise. 

We will process this data because the processing is necessary for the performance of our mutually agreed contract.

In relation to the special category data we hold about you we will process this in accordance with Article 9(2)(b) of the GDPR, i.e. that the processing is necessary for the purposes of carrying out the obligations and exercising specific rights of Re- or of the data subject in the field of employment and social security and social protection law in so far as it is authorised by Union or Member State law or a collective agreement pursuant to Member State law providing for appropriate safeguards for the fundamental rights and the interests of the data subject.

Where employment information is kept

HR data is kept securely in electronic and hard copy files and accessed only by members of the senior management team.

How long is the information retained for?

If you are successful, the information you provide during the application process will be retained by us as part of your employee file for the duration of your employment/engagement plus 6 years following the end of your employment/engagement.  This includes your criminal records declaration, fitness to work, records of any security checks and references.

Information generated throughout the assessment process, for example interview notes, is retained by us for 6 months following the closure of the campaign.

Use of data processors 

Data processors are third parties who necessarily provide elements of our internal practices.  We have contracts in place with our data processors.  This means that they cannot do anything with your personal information unless we have instructed them to do it.  They will not share your personal information with any organisation apart from us.  They will hold it securely and retain it for the period we instruct.

Use of other third parties

Some third parties with whom we share your data are data controllers in their own right in which case they will have their own retention periods. 

We have contracts with all third parties to ensure the security of your data that we share with them.

Using our website

Usage Data

We may collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Re- will retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.


We may use third-party Service Providers to monitor and analyze the use of our Service.

  • Google Analytics: Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page:

Behavioural Remarketing

Re- (First Person Ltd) uses remarketing services to advertise on third party websites to you after you visited our Service.  We and our third-party vendors use cookies to inform, optimise and serve ads based on your past visits to our Service.

  • Google AdWords: Google AdWords remarketing service is provided by Google Inc. You can opt-out of Google Analytics for Display Advertising and customise the Google Display Network ads by visiting the Google Ads Settings page:

Google also recommends installing the Google Analytics Opt-out Browser Add-on – – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page:

To opt-out from Facebook’s interest-based ads follow these instructions from Facebook:

Facebook adheres to the Self-Regulatory Principles for Online Behavioural Advertising established by the Digital Advertising Alliance.  You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA, the Digital Advertising Alliance of Canada in Canada or the European Interactive Digital Advertising Alliance in Europe, or opt-out using your mobile device settings.

For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy:


There may be other individuals with whom we do business and for whom we hold personal data, such as those who work for supplier companies.  We process this information in accordance with our contracts with those organisations. 

Updating your personal information

You can update your personal information at any time, and change your marketing preferences.  To do this please email us at

Your Rights

Under current UK data protection legislation, you have rights as an individual which you can exercise in relation to the information we hold about you.

Individuals have the right to see the personal data held by Re- (a subject access request).  Once the person requesting the information has been identified the request will be carried out within one calendar month in a clear and easy to read way.  There are numerous and various exemptions to this right and each request will be dealt with on a case by case basis.

Individuals have the right to have their data rectified where it is incorrect or out of date.  Where a request for data rectification is made it will be dealt with in a similar way to a subject access request (SAR), i.e. within a strict time frame.

You also have the rights to (i) erasure and (ii) restriction and you can request that we remove your data or restrict the processing of it. 

Your right to object to the processing of your data is an absolute right which will be dealt with immediately unless there are compelling grounds for us to continue the processing where appropriate.

You can read more about these rights here –


If you are a customer, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors privacy policy and we ensure the protection of your data by having processing contracts in place with these organisations.  These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.  PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are:

Links To Other Sites

Our  website may contain links to other sites that are not operated by us.  If you click on a third party link, you will be directed to that third party’s site.  We strongly advise you to review the privacy policy of every site you visit.

We have no control over, and assume no responsibility for, the content, policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18.  If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.  If we become aware that we have collected personal data from children without verification of parental consent, we will take steps to remove that information from our servers.

This privacy policy was updated on 23rd January 2019.  We reserve the right to update and alter this policy.

Contact Us

If you have any questions about this privacy policy, how we handle your data or wish to make a change to it, please contact us by email:

Cookie Policy

Re- (First Person Ltd.) (“us”, “we”, or “our”) uses cookies on the website (the “Service”). By using the Service, you consent to the use of cookies.

Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.

What are cookies

Cookies are small pieces of text sent to your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.

Cookies can be “persistent” or “session” cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser. 

How Re- (First Person Ltd.) uses cookies

When you use and access the Service, we may place a number of cookies files in your web browser.

We use cookies for the following purposes:

  • To enable certain functions of the Service
  • To provide analytics
  • To store your preferences

We use both session and persistent cookies on the Service and we use different types of cookies to run the Service:

  • Essential cookies. We may use cookies to remember information that changes the way the Service behaves or looks, such as a user’s language preference on the Service.
  • Accounts-related cookies. We may use accounts-related cookies to authenticate users and prevent fraudulent use of user accounts. We may use these cookies to remember information that changes the way the Service behaves or looks, such as the “remember me” functionality.
  • Analytics cookies. We may use analytics cookies to track information how the Service is used so that we can make improvements. We may also use analytics cookies to test new advertisements, pages, features or new functionality of the Service to see how our users react to them.

Third-party cookies

In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on. 

What are your choices regarding cookies

If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.

Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

Where can you find more information about cookies

You can learn more about cookies and the following third-party websites: